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Frequently Asked Questions

We charge a flat fee of Rs 50 as shipping and delivery charge per order.
We also offer Free Shipping on orders over Rs 500.

We deliver within 5-8 working days (not including holidays and unexpected weather conditions)

We offer Online Payment through PayU Money payment gateway which is a secure and convenient method of online shopping.
We also offer Cash on Delivery (COD) payment option. This payment option is only available on orders above Rs 400.

At Felt Fetish , customer security and satisfaction is priority. Hence we use PayUMoney as our online payment gateway .
PayUMoney assures you absolute peace of mind while making online payments. Any payment made through PayUMoney is covered under Buyer Protection ensuring that you get the desired purchase or their dispute resolution team will resolve the dispute with the merchant (us) to get your rightful purchase or refund.

Here is how the payment process works behind the scenes:
1. The payment made by you will be held by PayUMoney till the product is satisfactorily delivered to you.
2. After delivery, we raise the payment release request with PayUMoney along with proofs of delivery.
3. This request is then sent to you, the buyer and only when you approve this request (within 3 days) is the money finally released to the merchant (Felt Fetish).
Hence the buyer is assured proper delivery and satisfaction and payment security under this payment option.

Yes. Every order comes with a hard copy of the invoice.
If however you believe in saving the environment (like we do !), you can ask us for a soft copy of the invoice and we will be happy to do the needful. Just mention this in the comments when placing your order.

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